FAQs

DELIVERY
WE AIM TO GET ALL ORDERS WITH YOU AS SOON AS POSSIBLE, HOWEVER AS ALL OF OUR PRODUCTS ARE MADE TO ORDER PLEASE ALLOW 3-5 WORKING DAYS BEFORE DISPATCH. THEY ARE THEN SHIPPED VIA ROYAL MAIL (SECOND CLASS 3-4 WORKING DAYS, FIRST CLASS 1-2 WORKING DAYS)
DURING BUSY TIMES (CHRISTMAS, EASTER ETC) DELIVERY MAY BE SLIGHTLY LONGER, BUT IF SO WE WILL KEEP YOU UPDATED.
IF YOU NEED YOUR ORDER QUICKLY, WE HAVE A 'RUSH ORDER' OPTION AVAILABLE IN WHICH ITEMS ARE DISPATCHED WITHIN 2 WORKING DAYS.

RETURNS
DUE TO THE NATURE OF THE PRODUCTS AND TO KEEP HYGIENE STANDARDS HIGH, WE DO NOT ACCEPT RETURNS UNLESS THERE HAS BEEN AN ERROR ON OUR PART.

GIFT MESSAGES
WE ARE HAPPY TO ADD GIFT MESSAGES OR CUSTOMISE THE MESSAGES WITHIN THE PACKAGE. PLEASE NOTIFY US AT THE TIME OF PURCHASE. 

WARM WEATHER 
ORDERS WILL NOT BE SHIPPED ON VERY HOT DAYS AND YOU WILL BE NOTIFIED ACCORDINGLY. 

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